Frequently Asked Questions
Everything you need to know about our 'Damaged in Italy' timepieces.
What does 'Damaged in Italy' mean?
It is our unique philosophy. Each watch undergoes a patented aging process in Italy, ensuring every piece has a vintage, worn-in look with no two watches being exactly alike.
Do you offer international shipping?
Yes, we ship our watches worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and preferred courier service.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original, unworn condition with all packaging and tags intact to qualify for a full refund.
Is there a warranty on Out Of Order watches?
Every OOO watch comes with a 2-year international warranty covering manufacturing defects. Please note that the intentional 'aged' aesthetic is part of the design and not a defect.
Are the watches water-resistant?
Water resistance varies by collection. Our diver-inspired models typically offer up to 10 ATM (100 meters), while urban models are usually rated for 5 ATM. Please check the specific product specifications.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various localized digital payment options to ensure a secure and easy checkout.